And I am able to add the user's account on other computers, so it is not an exchange/AD/account/server-side problem. However, we are able to add our test account (that's on the same domain) onto that same computer, so it is not a network/DNS/general Outlook problem. Outlook must be online or connected to complete this action". ![]() It will hang there for 5-10 minutes and then error out saying "the connection to Microsoft Exchange is unavailable. ![]() I say lock up because the gradient progress bar at the top will stop moving and the window becomes unresponsive. When we delete the account and re-add it, the setup gets through the first two checkmarks "Establish network connection" and "Search for server settings" then locks up when trying to "Log on to server". We haven't tracked down what triggers it. At some point Outlook 2010 will suddenly be unable to connect to exchange. User will have the e-mail account set up on their computer and working. ![]() Since we began transitioning our users onto exchange (2010), we have run into the symptoms below 6 or 7 times.
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